Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you, on behalf of yourself and the company you represent (“Customer,” “you”), and SupaFreight (“SupaFreight”, “we,” “us”). By creating an account, starting a free trial, or otherwise using the SupaFreight service (the “Service”), you accept these Terms. If you do not agree, do not use the Service.

1. The Service

SupaFreight is a quoting tool for heavy-haul freight — route distance, permit, escort, and fuel pricing estimates. Outputs are estimates for commercial planning purposes only. They are not a substitute for professional judgment, a carrier’s own operational review, or verification against the current requirements of the relevant state, local, and federal permitting authorities. You are solely responsible for confirming permit, escort, and routing requirements before dispatching a load, and for the accuracy of any quote you issue to your own customers based on the Service’s output.

2. License grant and restrictions

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your own internal freight-quoting and dispatch operations. All rights not expressly granted to you are reserved by us. You agree not to, and not to permit anyone else to:

• reverse-engineer, decompile, or disassemble the Service or any part of it;
• copy, modify, or create derivative works based on the Service’s software, user interface, workflow, or underlying pricing and permit-calculation logic;
• use the Service, or any information, data, or methodology you access or learn through it, to build, develop, or assist in building a competing product or service;
• scrape, extract, or systematically copy the Service’s pricing formulas, permit schedules, or other proprietary calculations;
• resell, sublicense, rent, lease, or provide third-party (including service-bureau) access to the Service; or
• publish or share benchmarks, performance comparisons, or reviews of the Service without our prior written consent.

3. Accounts and free trial

You must provide accurate information when creating an account and are responsible for activity under your account and for keeping your login credentials confidential. New accounts on the self-serve plan include a free trial period, currently 14 days, during which you may cancel at any time with no charge. If you do not cancel before the trial ends and a payment method is on file, your subscription begins automatically and billing starts at the then-current subscription price.

4. Billing and cancellation

Subscriptions are billed in advance on a recurring basis (monthly, unless stated otherwise at signup) via our third-party payment processor, Stripe, using the card or bank account you provide. You authorize us to charge that payment method each billing period until you cancel. You may cancel at any time from within the Service’s billing management page; cancellation takes effect at the end of the current billing period, and we do not provide refunds or credits for partial periods except where required by law. You are responsible for any taxes associated with your subscription.

5. Acceptable use

You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorized access to the Service or any other customer’s data; or interfere with the Service’s normal operation. We may suspend or terminate an account that violates this section.

6. Your data

You retain ownership of the load, customer, and quote data you enter into the Service. You grant us a license to host, process, and display that data solely to provide the Service to you. See our Privacy Policy for how we handle personal information.

7. Confidential information

The Service’s underlying pricing methodologies, algorithms, permit and escort calculation logic, and any other non-public technical or business information we disclose or that you access through the Service are our confidential and proprietary information (“Confidential Information”). You agree to use Confidential Information solely to operate your own account and not to disclose it to any third party. This section does not apply to information that is independently developed by you without reference to the Service, or that is publicly available through no fault of yours — for example, a state agency’s own published permit fee schedule.

8. Feedback

If you send us feedback, suggestions, or ideas about the Service, you agree that we may use them freely, without any obligation or compensation to you, and any resulting improvements belong entirely to us.

9. Disclaimer of warranties

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or that pricing, permit, escort, or routing outputs will be accurate or complete.

10. Limitation of liability

To the maximum extent permitted by law, SupaFreight and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service, even if advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold SupaFreight harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, a quote you issue based on the Service’s output, or your violation of these Terms.

12. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable time after notice, or immediately for conduct that we reasonably believe poses a security or legal risk. A breach of Section 2 (License grant and restrictions) or Section 7 (Confidential information) may cause us irreparable harm for which monetary damages alone would be an inadequate remedy, and we may seek injunctive relief in addition to any other remedies available to us.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or an in-app notice) before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of laws principles, and any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in Louisiana.

15. Contact

Questions about these Terms? Call (504) 565-2213.